Privacy Policy

No personal information is collected when you browse anonymously.

Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our website. In addition, personally identifiable information such as name and contact details (email addresses) are only collected when you make an enquiry. All other information will be requested from you directly.

Information collected is kept for as long as it is needed to service your account and provide services and products requested by you. When your information is no longer needed for these purposes we will destroy or permanently render anonymous any information held about you.

Please be aware that if you directly disclose personally identifiable information or personally sensitive data through Sensus Cognition provided public message boards, this information may be collected and used by others.

Sensus Cognition encourage you to review the privacy statements of websites you choose to link to from Sensus Cognition. Sensus Cognition is not responsible for the privacy statements or other content on websites outside of the Sensus Cognition websites.

Use and Disclosure of Information

The primary purpose in collecting information from you is to enable us to fulfil our business commitments to you in providing in our full range of services including management, education and training, consultancy, and to improve these services to you and other clients of Sensus Cognition. We may use the information you provide to help improve the services we deliver to you, measure consumer interest in Sensus Cognition services, inform you of other Sensus Cognition products and services or to comply with requirements under the law.

We will only collect and store information about you that is necessary. The information you provide may be used to offer, provide and improve our services to you and may also be disclosed to other parties such as organisations contracted to operate and maintain Sensus Cognition databases, provide IT support services and distribute Sensus Cognition information

Sensus Cognition does not permit these parties to use information about you for any other purpose than to perform the services that Sensus Cognition has instructed them to provide. All suppliers, agents and third party companies must sign a confidentiality agreement with Sensus Cognition before Sensus Cognition discloses any personal information.

Sensus Cognition will not, without your consent, disclose personal information for any purpose (a Secondary purpose) other than for the main purpose (Primary purpose) of fulfilling our business commitments to you, except where:

1. it is required or authorised by law or for purposes of law enforcement and matters directly related to law enforcement or the prevention of unlawful activity;

2. the Secondary Purpose is related to the primary purpose (or directly related when sensitive information is involved) and there is a reasonable expectation that we would use or disclose the information in the circumstances;

3. Sensus Cognition reasonably believe it is necessary to prevent any serious and imminent threat to any person’s life, health or safety or the public’s health or safety.

4. Sensus Cognition will not otherwise disclose your personal information to any other party without your consent.

5. various Commonwealth and state government departments and agencies, including the Department of Health, Department of Veterans’ Affairs, Medicare, and the Department of Human Services, in connection with our services

Third Party Relationships

To provide you with a more informative online experience Sensus Cognition do use the online resources, from time to time, of suppliers, agents and business partners. Such services comprise of links to third party sites that promote additional services and products. In any such relationship Sensus Cognition take all reasonable steps to ensure that these parties have and enforce an adequate privacy policy. Sensus Cognition encourage you to review the privacy statements of websites you choose to link to from Sensus Cognition. Sensus Cognition are not responsible for the privacy statements or other content on websites outside of the Sensus Cognition websites.

Storage and Security of Personal Information

Sensus Cognition will use all reasonable endeavours to ensure that you only provide personal information in a secure environment and when the information is no longer needed it will be destroyed or permanently rendered anonymous.

The security of any information (including personal information) downloaded and stored on your PC/Server etc is the responsibility of you the individual. The individual is also responsible for the correct configuration of the hardware and software he/she uses to access the Sensus Cognition website, along with the physical security and maintenance of that equipment.

Sensus Cognition impose strict rules on its employees who have access either to the databases that may store site user information or to the servers that host our services and while we cannot guarantee that any unauthorised access, disclosure, loss, misuse or alteration to your data will not occur, we will take all reasonable steps to prevent such unfortunate occurrences.

You accept the inherent security implications of dealing online over the Internet and will not hold Sensus Cognition or its agents or suppliers responsible for any breach of security.

Trans-border Data Flows

Where, for the purpose of fulfilling our business commitments to you, we disclose personal information to persons involved in administering the services, our related entities or business partners (Permitted Persons), and such Permitted Persons are in a foreign country,Sensus Cognition will not, without your consent, transfer personal information to such Permitted Persons unless:

we reasonably believe that the Permitted Persons are subject to a law, binding scheme or contract or we have taken reasonable steps to ensure that the Permitted Persons are subject to a contract which effectively upholds principles for the fair handling of personal information that are substantially similar to the National Principles for the Fair Handling of Personal Information embodied in the Privacy Amendment (Public Sector) Act 2000;or
the transfer is necessary for:
the performance of services requested by you; or
for the purpose of fulfilling our business commitments to you; or
to implement pre-contractual measures taken in response to a request by you; or
the transfer is necessary for the conclusion or performance of a contract concluded in your interest, between Sensus Cognition and a third party; or
all of the following apply:
the transfer is for your benefit; and
it is impracticable to obtain your consent to the transfer; and
if it were practicable you would be likely to consent to the transfer.

Use of Cookies

The Sensus Cognition websites use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Sensus Cognition pages, or register with Sensus Cognition sites or our services, a cookie helps Sensus Cognition to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as contact addresses, shipping addresses, and so on. When you return to the same Sensus Cognition websites, the information you previously provided can be retrieved, so you can easily use the Sensus Cognition features you have customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Sensus Cognition services or web sites you visit.

Accessing and Changing Your Personal Information

Sensus Cognition attempts to ensure that all personal information collected and stored in its database system is correct and accurate. You may at any time request access to the information we have collected from you and obtain a more in depth explanation about how the information is used by emailing us at contact@SensusCognitioncom.au. We will endeavour to meet or advise of the outcome of a request within 30 business days of receipt.

For any privacy issues or concerns, you can contact us at:contact@SensusCognition.com.au

Complaints Resolution

Sensus Cognition is committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that receiving a complaint provides us with an opportunity to improve the services we deliver to you and maintain your confidence in Sensus Cognition and our services.
If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by Sensus Cognition you may notify us of your complaint via email to: contact@Sensus Cognition .com.au.

We will endeavour to investigate and advise you of the outcome of a complaint within 30 days of receipt of such complaint.

We are constantly improving the Sensus Cognition website and the tools you can use to manage the data that you provide to us. Please refer to this page from time to time to see any new policies about the use of these new features.

If the complaint remains unresolved, then an individual can contact:

SA Health Complaints Commissioner

Email: info@hcscc.sa.gov.au
Phone: (08) 8226 8666 or 1800 232 007 toll free from landline in country South Australia
Fax: (08) 8226 8620

Changes to our Privacy Policy

From time to time it may be necessary for Sensus Cogntion to review and revise its Privacy Policy. Sensus Cognition reserve the right to change its Privacy Policy at any time, and it may notify you about changes to this Privacy Policy by posting an updated version on the websites.

Further Information on Privacy:
Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner’s web site at www.privacy.gov.au.